FAQ
What is your return policy?
We offer a full 30-Day Money Back Guarantee on all orders. If you're not satisfied for any reason, email us at support@everydaygems.store within 30 days of receiving your order and we'll process a full refund. No questions asked, no restocking fees.
How long does shipping take?
Standard shipping within the US takes 7–14 business days. Every order comes with a tracking number so you can follow your package the whole way. Free shipping is available on all US orders over $100.
Is my payment information safe?
100% yes. All transactions on Everyday Gems are processed through Shopify's secure checkout with 256-bit SSL encryption. We never see, store, or share your payment details.
Do you have discount codes?
Yes! Use SAVE15 at checkout for 15% off any order. First time shopping with us? Use FIRSTGEM for 10% off your first order. Both apply sitewide with no minimum purchase required.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use this number on the carrier's website to see real-time updates on your delivery.
What if my item arrives damaged?
If your item arrives damaged or defective, please email us at support@everydaygems.store with a photo and your order number. We'll send a replacement or issue a full refund immediately — no return required.
How can I contact customer support?
Email us at support@everydaygems.store. We respond within 24 hours, Monday through Friday.
Still have questions?
We're happy to help. Email us directly and we'll get back to you within 24 hours.
What is your return policy?
We offer a full 30-Day Money Back Guarantee on all orders. If you're not satisfied for any reason, email us at support@everydaygems.store within 30 days of receiving your order and we'll process a full refund. No questions asked, no restocking fees.
How long does shipping take?
Standard shipping within the US takes 7–14 business days. Every order comes with a tracking number so you can follow your package the whole way. Free shipping is available on all US orders over $100.
Is my payment information safe?
100% yes. All transactions on Everyday Gems are processed through Shopify's secure checkout with 256-bit SSL encryption. We never see, store, or share your payment details.
Do you have discount codes?
Yes! Use SAVE15 at checkout for 15% off any order. First time shopping with us? Use FIRSTGEM for 10% off your first order. Both apply sitewide with no minimum purchase required.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use this number on the carrier's website to see real-time updates on your delivery.
What if my item arrives damaged?
If your item arrives damaged or defective, please email us at support@everydaygems.store with a photo and your order number. We'll send a replacement or issue a full refund immediately — no return required.
How can I contact customer support?
Email us at support@everydaygems.store. We respond within 24 hours, Monday through Friday.
Still have questions?
We're happy to help. Email us directly and we'll get back to you within 24 hours.